Returns & Exchanges

At Heusom, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and tagged fashion items. If your new pieces aren't a perfect fit, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all designer tags are attached and the garment is in its original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of arrival.